Frequently Asked Questions

Let's break it down: We're a hotel booking platform that offers RoomCash as an exclusive offer to our members. RoomCash is a currency that can be spent to reduce your cash needed for hotel bookings. In short, $1 RoomCash = $1 hotel cost. Our technology uses an algorithm to determine how much RoomCash we can instantly apply to rates from 600,000+ global hotels, so we can pass these savings along to our members. We'll always apply as much of your RoomCash as we can to your rates.

Rates and availability fluctuate daily, but RoomCash members will save an average of 10-30% compared to those other travel sites.

This will vary by hotel. Every time you search, we'll instantly show you how much of your RoomCash we can apply to your booking and how much of your cash is needed. We'll place the hotels where we can apply the most RoomCash at the top of your search results, so you can focus on saving even more!

Most hotels & reservations do allow for RoomCash. You'll see what hotels we can apply your RoomCash to as you search.

Easy! Check out all the ways you (and your family and friends!) can earn instant RoomCash.

Your RoomCash is stored in your RoomCash Reserves. You'll find your current balance in your Account after you sign in or register.

Just head to your Account once you're signed in or registered and enter your code in the promo code field.

RoomCash doesn't have blackout dates. However, as hotels manage their own rates and availability, there will be certain searches where they'll no longer have rates where we can apply your RoomCash.

Yes! We'd love to connect with you and learn more. Just drop us a line at partners@roomcash.com.

RoomCash can only be accessed and redeemed by members who have signed up with a valid username and password.

Nope! Signing up to RoomCash is easy, immediate and completely free. No strings attached!

Extremely! We DO NOT share personally identifiable information about you with third parties, excluding our official partnerships.

We may send personally identifiable information about you, including your email address, to other companies or people when:

• We have your consent to share the information
• We need to share this information to provide to you the information, product or service you have requested
• We respond to subpoenas, court orders or legal process
• We find or have reason to believe that your actions on our website violate website terms or conditions or are in violation of law

It is fully secured. An SSL (Secure Socket Layer) connection exists between your browser and the server. This means that data is transferred only after being encrypted and thus cannot be abused or used by third parties. Your personal data is ONLY used to carry out your order.

We guarantee the highest possible level of encryption currently available.

Don't want to transfer your data online? No problem - we would be happy to accept your credit card information by telephone or email.

Simple. Follow these quick and easy steps:

• Please fill out a Cancel/Modify my reservation form.
• Include your previous reservation amount along with your questions.

From here, your Customer Service Representative will contact you within 24 hours. Please check the confirmation and the provider's cancellation policy regarding refunds of reservation and/or deposit amounts. The policies are clearly detailed and closely followed because of our contractual arrangements.

Most reservations are non-refundable; therefore, customers are encouraged to book once their travel is confirmed.

That depends. Some of our providers require just a room night deposit to hold your room while others require pre-payment at the time of your reservation.

Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. Typically those requiring pre-payment are offering significantly reduced rates.

As soon as your order has been confirmed, your credit card account will be debited with the amount due as per your order.

Each city and jurisdiction have their own tax rates and in some cases additional fees are imposed by providers, local, city, state and federal agencies.

Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

At checkout, you will see a detailed summary of all taxes and fees. Additional taxes and/or fees may be charged at the hotel.

Quick, check your inbox! You will receive an instant confirmation to your email address immediately following your reservation.

We have provided you an actual reservation with an instant confirmation number - meaning there is nothing else that needs to be done! Behind the scenes, we cause the provider to re-validate the reservation and acknowledge they are prepared for your arrival.

Hmm... how about:

• Try again, perhaps with another credit card.
• Contact RoomCash at 1.512.767.1360 or reservations@roomcash.com for assistance with the purchase.
• Contact your bank to authorize the payment.

Yes. You can switch hotels by canceling your previous reservation and making a new reservation. Please review your existing reservation to avoid any cancellation or modification penalties.

Just Contact Us and include your booking number, which you'll find on your related confirmation email. Once this form has been submitted, our Customer Service team will review your query and respond promptly.

You can make a reservation for someone else using our system. Just make sure you include that person's name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card.

We would be happy to help you make your reservation by phone. Please call 1.512.767.1360 and our Customer Service team will be happy to assist you.

We accept Visa, Mastercard, American Express, and Discover.

Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

Some hotels will allow RoomCash bookings until 3:00 PM on the day of arrival. For same day reservations, RoomCash recommends calling or emailing our team so we can confirm availability directly with the hotel. Only hotels that will allow a same-day booking will be displayed to you if your arrival date is the same day.

Most hotels require a minimum age of 18 in order to book a room. Some require the guest(s) to be 21. You can see requirements and other hotel amenities on the hotel's property information pages.

The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate.

Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel.

Some hotels include a free breakfast with each room night booked. That information can be found on the property information page for the specific hotel.

Free parking is provided at many hotels. Check the property information pages for information on parking.

Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel.

If you don't find the answer to your question here, please contact our Customer Service team at 1.512.767.1360 or email reservations@roomcash.com.